Billing Terms and Conditions:
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We issue statements bi-monthly. The first to the 15th will be sent out two business days following the 15th and the billing period from the 16th to the end of the month will be sent out two business days following the closing of the month. If you have any concerns or would like to dispute an invoice you have two business days following the shipment date and two days following receipt of your statement to contact us. Our payment terms are due upon receipt of your bi-monthly statement. After 30 days of nonpayment, an interest fee will apply. After 90 days with no communication, we pursue collections.
We accept e-transfers to receivables@redlionexpress.ca, and it is automatically deposited. If you would like to pay through your bank with EFT, send a request to receivables@redlionexpress.ca. Please send remittance with payments. We also accept cheques that can be picked up by our staff at your local depot in Barrhead, Westlock, or Wainwright.
Claims Terms and Conditions:
Please note that our policy for claims is forty-eight hours after delivery, and we pay, if the claim is proven valid, $2.50 per pound (above industry standard). If the product is worth an excessive amount, please add a declared value to the bill of lading. This will result in an extra insurance charge but will cover your product in the unfortunate circumstance that there is a claim. Please note that special authorization will be required to cover anything over $5000.00. In a case such as this, please contact the office before shipping. Unless a higher value is declared on the bill of lading at the time of shipping. Red Lion Express is liable only for the actual cost of the goods at the time of shipping. Red Lion Express will not be liable for overhead expenses, lost profits, administrative fees, etc. GST is not applicable on claims, as per the Canada Revenue Agency.
The shipper is responsible for ensuring that all goods are adequately packaged, adhering to the industry-standard packaging practices, including but not limited to using appropriate materials to protect the products, strapping, and sealing methods. The shipper shall provide clear and accurate labels and packaging instructions, including any specific handling requirements, to Red Lion Express before transportation. The shipper is responsible for filling out a bill of laiding for all shipments. The shipper must also provide all proper paperwork when shipping any dangerous goods or temp-protected products. Red Lion Express will not be liable for any claims, expenses, or losses arising from inadequate or poor packaging by the shipper. Red Lion will do their best to respond and resolve your claim quickly and efficiently. If other carriers are involved or an investigation is required it will take time but we will update you throughout the process.
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You must provide the following documentation when seeking a claim:
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- Red Lion Express completed the Claims form
- A copy of the Bill of Lading showing that Red Lion Express transported the freight.
-Pictures
- A copy of the Commercial Invoice showing your cost of the damaged or lost items or a copy of your invoice for repairs made to restore the merchandise to its original condition.
-Red Lion Express has been notified of the claim within 48 hours of receiving the product.
The following documents by themselves are not sufficient for a claim:
- order reports
- Appraisal reports
- Notes on delivery receipts
- Inspection reports or requests
- Debit notes
- Invoices to Carriers
- Proof of Delivery requests
- Quotes for replacement or repair