Terms and Conditions for Quote Requests

All quotes are valid for 30 days. Quotes only apply for the exact information given at the time of quotes including weight and measurements. Any information that differs from what was given at the time of quote will cause the quote to be invalid. This would include delivery to a rural area that was not disclosed at time of quote or not including required accessorial services, such as power tailgate or tempreature control. Quote numbers given at time of quote must appear on bill of lading to apply. If quote and bill of lading differ in information, the assumption will be that the shipping bill of landing is correct and the quote will not apply. Additional charges will apply for any detention time at the pick up or delivery locations. For less than a truck load (LTL) freight charges beginminutes at pickup or delivery locations. and For full truck loads, we allow 1 hour for loading and 1 hour for unloading. After an hour we begin charging every 15 minutes.

Billing Terms and Conditions:

We issue statements bi-monthly. The 1st to the 15th will be sent out two business days following the 15th and the billing period from the 16th to the end of the month will be sent out two business days following the closing of the month. If you have any concerns or would like to dispute an invoice you have two business days following the shipment date and two days following receipt of your statement to contact us. Our payment terms are due upon receipt of your bi-monthly statement. After 30 days of nonpayment an interest fee will apply. After 90 days with no communication, we pursue collections. We accept e-transfers to receivables@redlionexpress.ca

If you would like to pay through your bank with EFT, send a request to receivables@redlionexpress.ca. Please send remittance with payments. We also accept credit card, however when paying with credit card a 5% charge will be applied. We now accept credit card! When using a credit card to pay a 5% charge will be applied.

Overages, Shortages, and Damages (OSD) Claims Terms and Conditions:

Please note that our policy for claims requires claimant to notify us within forty-eight hours after delivery is received. If claim is proven valid, then our standard coverage applies which we will pay $2.50 per pound (above industry standard). If product is worth an excessive amount, please add a declared value to bill of lading. This will result in an extra insurance charge, but will cover your product in the unfortunate circumstance that there is a claim. Please note that special authorization will be required to cover anything over $5000.00. In a case such as this, please contact the office prior to shipping. Unless a higher value is declared on the bill of lading at the time of shipping, Red Lion Express will only pay the aforementioned $2.50 per pound. Red Lion Express is liable only for the actual cost of the goods at the time of shipping. Red Lion Express will not be liable for overhead expenses, lost profits, administrative fees etc. GST is not applicable on claims, as per Canada Revenue Agency. The shipper is responsible for ensuring that all goods are adequately packaged, adhering to the industry standard packaging practices. Including but not limited to using appropriate methods and materials to ensure that the product can withstand the normal forces applied to it while being handled, secured, and during actual transport. The shipper shall provide clear and accurate labels and packaging instructions, including any specific handling requirements, to Red Lion Express prior to transportation. The shipper is responsible for filling out a bill of lading for all shipments. The shipper must also provide all proper paperwork when shipping any dangerous goods or temperature controlled products. Red Lion Express will not be liable for any claims, expenses, or losses arising from inadequate or poor packaging by the shipper. Red Lion will do their best to respond and resolve your claim quickly and efficiently. If other carriers are involved or an investigation is required, it will take time but we will update you throughout the process.

You must provide the following documentation when seeking a claim:

Red Lion Express completed Claims form
A copy of the Bill of Lading showing that Red Lion Express transported the freight.
Pictures NEW BULLET A copy of the Commercial Invoice showing your cost of the damaged or lost items or a copy of your invoice for repairs made to restore the merchandise to its original condition.
Red Lion Express has been notified of the claim within 48 hours of receiving the product.

The following documents by themselves are not sufficient for a claim:

Order reports
Appraisal reports
Notes on delivery receipts
Inspection reports or requests
Debit notes or invoices to carriers
Proof of delivery requests
Quotes for replacement or repairs